Starter questions
0 of 21 flaggedDo customers place their orders with an employee at the deli?
Do you want to continue having employees take every order verbally, or do you want to add devices for the customers and/or employees to use?
Do you want customers to receive a thermal receipt after placing the order with the employee?
Help me design your kitchen by selecting the stations that you have or the stations that you would like to add: (toggle the printer / monitor for each station)
Sandwich
2nd Sandwich
Bakery
Deli meat / cheese
Fryer
Grill
Hot Foods
Pizza
Expo
Command center
External orders
Do you need orders routed to specific stations?
Do you need the ability to prioritize or expedite orders?
Would you like a 32" TV to display order status for customers (Customer Order Pickup Screen)?
Would you like additional Customer Order Pickup Screens?
What is your current POS solution at the deli?
How important is staff accountability (PIN login, tracking)?
Are you looking to replace or reuse existing POS hardware?
What would you like to add?
When the customer places the order with the employee, do they write it on paper or memorize and make the sandwich?
Does the paper get placed on a ticket rail?
Do you need item customization (modifiers, add-ons, substitutions)?
Are there items that require an additional charge?
Do you take payment in the deli, or does the customer pay at the checkout lane?
Which payment forms are accepted? (select all that apply)
Do customers call and place orders over the phone ahead of time?
Do phone orders pay in advance with a credit card?
Do you allow phone orders to be placed with a later pick-up time?
Which pick-up windows? (select all that apply)
Do you experience long lines during peak hours?
How important is reducing labor at the counter? (1 = doesn't matter, 5 = most important)
Is there a kiosk in place for customers to place their own orders?
Continue offering a kiosk solution?
Do you want the kiosk to print a ticket with the order number on it? (select all that apply)
Do you want customers to receive a text message confirming the order?
Would you like to implement a customer kiosk?
Do you want the kiosk to print a ticket with the order number on it? (select all that apply)
Do you want customers to receive a text message confirming the order?
What percentage of orders would you like to shift to the kiosk? — %
0%
25%
50%
75%
100%
Would you like customers to create their own orders on the internet, e.g. on their phone?
Do you want the web-based order to be paid online with a credit card?
Do you want to allow web-based orders to be placed with a later pick-up time?
Conversation guide
Suggested talk track
Start answering the starter questions on the left — talking points will appear here based on what the customer shares.
Discovery notes